Returns & Exchanges
At Lillyscarfofficial, we want you to love your purchase; however, if you are not completely satisfied, we offer a 14-day return and exchange window for all unworn items in their original packaging.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Securely pack the items in their original condition, ensuring all tags are attached and the scarf is folded neatly to avoid damage during transit.
Ship the Item
Affix the provided return label or use a tracked shipping service to send the package back to our fulfillment center.
Receive Refund or Exchange
Once our quality control team inspects the item, your refund will be processed to your original payment method or your exchange will be dispatched within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing